Amazon Prime Day 2019: Key stats on consumer habits

Amazon Prime Day was greater than ever in 2019. We’re wanting on the most fascinating stats and the way retailers and customers made essentially the most of them.

It was a busy begin of the week for Amazon with Prime Day bringing nice offers to customers for 2 days. Amazon’s Prime Members had been capable of profit from unique offers in an enormous on-line purchasing occasion. More than 100 million merchandise had been bought in what Amazon referred to as ‘their biggest day in history’ to date.

According to RetailMeNot’s estimate, greater than 300 retailers joined Prime Day, whereas final yr there have been simply 194 retailers. Prime Day was celebrated in two days this yr as Amazon noticed an enormous alternative to strengthen the connection with their Prime members by means of quite a few offers of their purchasing occasion.

A elevate in gross sales for retailers

The preliminary numbers from the primary day of Prime Day point out a 64% improve in gross sales for big retailers of the annual income of greater than $1 billion. This is a rise in comparison with their common efficiency on Monday gross sales but additionally a 10% improve from final yr’s Prime Day.

Similarly, Adobe reported that small retailers of the annual income of lower than $5 million noticed a 30% improve of their on-line gross sales throughout the first day of Prime Day.

What’s additionally fascinating is that retailers outdoors Amazon additionally noticed a rise of their internet visitors throughout Prime Day 2019, which led to 66% of income elevate.

Looking on the Prime members and their habits

There are greater than 100 million Prime members within the US and there may be an estimate that half of all US households could have entry to a Prime membership by the top of the yr.

It’s helpful to know how Prime members suppose with the intention to attain them as a model throughout and after Prime day.

Tinuiti launched a report to know Prime customers and listed here are some fascinating stats:

  • 73% of Prime members are open to attempting new manufacturers
  • 70.three% of Prime members rank free transport as the highest perk
  • 61% of top-spending Prime members seek the advice of Amazon initially when purchasing on-line
  • 56.eight% of Prime members use their cell gadgets to make purchases on Amazon

A better have a look at these stats can assist retailers enhance their effectivity in advertising and marketing and gross sales to make sure that they aim Prime customers extra successfully all year long.

Another fascinating report from Periscope By McKinsey provides helpful insights into Prime customers and their plans for large purchasing days similar to Prime Day.

These are the stats that grabbed our consideration:

  • 70% of Prime customers had been planning to affix Prime Day this yr
  • Consumer electronics, clothes and books/films are the most well-liked classes for his or her purchasing habits
  • 40% of customers reap the benefits of voice assistant Alexa to position their orders on Amazon
  • 75% of customers are researching potential purchases earlier than continuing to them

Thus, there’s a rising development of recent applied sciences similar to voice search but it surely’s additionally necessary to permit customers time to do their analysis earlier than they’re able to buy an merchandise. This is a vital step within the advertising and marketing planning that can’t be ignored anymore.

An improve in various kinds of searches

Amazon’s Prime Day is getting a very good quantity of on-line buzz and it’s not a shock to see the massive rise in searches across the purchasing occasion.

However, there was additionally a rise within the quantity of people that needed to cancel their Amazon Prime subscription.  According to Captify, there have been 18 instances extra searches for ‘cancelling Amazon Prime” than common from customers who needed to finish their subscription after benefiting from the gross sales.

Some customers additionally discovered technical glitches when attempting to load their Amazon carts, which led to frustration. Other rivals determined to make use of this chance to advertise their very own offers. eBay, for instance, promoted their very own ‘crash day’ sale they usually additionally noticed a rise in searches of 72%

Moreover, searches for Best Buy went up 255% throughout Prime Day and searches for Walmart noticed a rise of 130%.

Thus, customers are keen to profit from on-line offers throughout purchasing occasions however they gained’t essentially search for only one web site to search out the most effective offers.

How manufacturers can stand out – What we are able to study from these tendencies

A better have a look at these tendencies can assist us perceive consumer expectations and the way they form up throughout huge on-line purchasing occasions.

Yotpo requested 2000 customers on what they’d wish to see throughout Amazon Prime Day and different related days they usually targeted on three foremost issues that manufacturers ought to focus on:

  • Highlight opinions – 98% of respondents see authenticated buyer opinions as a very powerful issues that affect their buying choices
  • Promote perks – a further reward or perk could make the purchasing expertise higher. 93% of the respondents could be extra seemingly to purchase from a model providing rewards, reductions, or different perks
  • Build a loyalty or rewards program – it’s simpler to construct a long-lasting relationship with a loyalty program. In reality, 90% of the respondents would be a part of such a program if their favourite manufacturers provided it.

In a hyper-connected world, customers count on from manufacturers to be omnipresent. They have gotten extra demanding from them, which raises the requirements and expectations. This isn’t essentially unhealthy although in case your model is ready to construct a advertising and marketing and gross sales technique that takes into consideration the newest consumer habits.

Make positive you arrange a pre-shopping occasion technique throughout completely different channels (e-mail, social, weblog, and so on) but additionally take note of the following steps. Think of a retention plan that may preserve customers engaged and all the time just remember to preserve customers on the focus of your technique.

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