Client and Content Agency Share Insider Tips to Successful Relationship


To achieve content material advertising, you want to be in for the long run.

With direct response advertising, ROI might be measured in weeks or months. With content material advertising, nevertheless, it may possibly take a yr or extra to see a return in your efforts. When hiring a content material advertising company, manufacturers ought to plan for a long-term relationship.

Brands ought to plan for a long-term relationship when hiring a #contentmarketing company, says @dshiao. Click To Tweet

Alenka Bester, head of digital content material advertising at Zavarovalnica Triglav, and Nenad Senic, model editor at PM, poslovni mediji, focus on how in a presentation at Content Marketing World, Client-Agency Collaboration: How to Evolve Together to Deliver Content Marketing Results.

Alenka and Nenad share their journey of working collectively, together with recommendation on attaining success within the client-agency partnership.

Client and company sides: Establish frequent targets

As with any relationship, success is tough when competing pursuits are at play. If you need “x” and I need “z”, we’ll in all probability find yourself butting heads and obtain neither.

“For a successful, long-term relationship, you need to determine common goals. (The) agency’s goals should be aligned with (the) client’s goals,” says Alenka.

Often, an company’s targets are to create compelling content material for the consumer and enhance its enterprise income from the consumer. While these are legitimate targets, Alenka says they need to be secondary, placing the consumer’s targets and pursuits first: “You have to ask yourselves, ‘Is this really what your client needs and will it bring them closer to their goals?’”

For instance, Alenka’s staff felt pleased with one venture’s content material, however the metrics confirmed that it fell flat with the target market. An company motivated by rising consumer income would possibly blame the promoting spend as too little or suggest creating new content material. An company aligned with the consumer’s targets would possibly say, “Maybe, you don’t need more content … We can help you optimize and repurpose what you already have.”

Shared targets additionally information venture choices. “You should always know what your end goal is,” Alenka says. “Stay true to your mission and continue working for that. It will make your relationship with the agency much easier, because they will know what to expect.”

Knowing your finish purpose makes it simpler for #content material company to know what you anticipate, says @AlenkaBester Click To Tweet

Client aspect: Think in a different way concerning the relationship

Brands have relationships with quite a few companies – promoting, search engine optimisation, paid search, social media advertising, and extra.

Alenka knew she had to suppose in a different way concerning the relationship with a content material advertising company.

Her group usually works with companies on two-year contracts for an related marketing campaign. For new campaigns, the corporate reopened the bidding course of.

“The conventional contract arrangements wouldn’t work for us because we would never be able to achieve consistency as a series of campaigns,” Alenka says.

She bent just a few inner guidelines to set up a everlasting contract with a content material advertising company, whereas limiting the scope of labor to particular content material advertising initiatives.

“The contract enabled us to set up a functioning, consistent program around a content hub supported by email and social media distribution,” Alenka says.

The contract was signed with Nenad’s company.

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Agency aspect: Advocate for the consumer’s viewers

Success outcomes from a give attention to the viewers, not on you or the model. Agencies want to take into consideration each the consumer and the consumer’s viewers.

As Nenad explains, “From the agency point of view, we have to find the intersection between the client’s interests and the audience’s interests. As an agency, we’re a protector of the audience’s interests.”

Agencies ought to perceive the consumer’s viewers higher than the viewers members know themselves, Nenad says. Sometimes the company wants to put the viewers forward of the consumer – questioning the consumer, for instance, on whether or not a brand new initiative correctly serves the viewers.

Agencies ought to perceive the consumer’s viewers higher than the viewers is aware of itself. @NenadSenic Click To Tweet

“The company’s job is to at all times ask ‘why,’’ Nenad says. When the consumer has some huge concepts, it’s essential to ask them why they need to do them. Do they serve the viewers? You should ask questions and typically persuade them to go a special route, he says.

The company’s job is also to educate, Nenad says. “I have many clients coming to us, saying the other agency built a content hub and then they left us and now we don’t know what to do, we don’t know how to fill it with the content,” he explains. “Help (clients) out. Teach them how to obtain the information, how to optimize their workflow. That is your job, and that leads to a good relationship.”

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Client aspect: It’s a staff sport, break down boundaries

When consumer and company set up frequent targets, they change into a part of the identical staff. Some shoppers, although, nonetheless preserve companies at arm’s size, Alenka says. They hesitate to share data, fearing it exposes them or that the company will use it to promote them extra. They view the connection as transactional – what are you able to do for me and when can I’ve it.

“I strongly believe that this is a highly collaborative process where you only get what you give. Both of you, the agency and the client, need to share information and get involved to get the best results,” she says.

Both company & consumer want to share data & get entangled to get the very best outcomes. @AlenkaBester Click To Tweet

She finds it helpful and productive to share her concepts with the company. “What works best for us is if I can make room for creative discussions, where I sit down with Nenad and talk openly about my ideas and my visions. I know that he won’t try to immediately sell me something but will take those ideas and bring them to a whole new level,” Alenka says.

Agency aspect: Structure the connection for achievement

In any staff setting, personalities can conflict. One particular person thinks in a different way from one other. They discover it tough to talk.

Nenad relates the story of a venture the place his major contact was changed. “We were both very professional. We were both experts in our fields, but somehow the relationship was very tense. Either I wasn’t able to explain to her why something had to be done or she wasn’t able to explain to me why I did things the wrong way.”

This disconnect led to disaster conferences, which concerned loads of yelling. It wasn’t nice for both social gathering. Nenad eliminated himself from the connection and put a colleague accountable for the consumer’s account. The colleague’s persona meshed significantly better and the disaster was averted.

Nenad shares one other story wherein the company was sluggish to handle persona conflicts and ultimately misplaced the massive consumer.

The lesson?

It’s advantageous to shake up the staff to help the consumer’s success. The secret’s to act rapidly and decisively.

Client and company sides: Coordinate acquisition of subject material experience

Rarely does an company have the subject material consultants in a consumer’s business. They are consultants in content material.

As Nenad explains, “In a single day, I worked on Christmas recipes, the future of innovation in Germany, postpartum depression, and communications strategy in the pharmaceutical industry. It’s obvious I can’t be the expert in all of these fields, right?”

He wants to know how to discover people who find themselves the consultants.

Clients shouldn’t anticipate their companies to be consultants. “In a complex industry, it’s unreasonable to expect that the agency will understand all the fine print, all the intricate details of your products. They will learn, of course, but only if we help them. If we share our expertise, not look down on them,” Alenka says.

Clients shouldn’t anticipate their companies to be subject material consultants, says @AlenkaBester. Click To Tweet

But shoppers have a necessary position to play with subject material consultants. “I, as the content marketer am the intermediary between the agency and our subject matter experts. I prevent the ping-pong between the two parties. It’s stressful sometimes, but important,” Alenka says.

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Client and company sides: Happy long-term success

Reading all these helpful suggestions from Alenka and Nenad, you possibly can see their sturdy client-agency relationship. They proceed their long-term partnership at present, collaborating for a profitable content material advertising program.

What do you suppose? What’s your perspective as a consumer or an company? What works nicely? What didn’t work?

Share your ideas within the feedback.

Here’s an excerpt from Alenka and Nenad’s discuss:

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Check out the agenda for this yr’s presenters at Content Marketing World. And make plans at present to attend the Sept. Three-6 occasion in Cleveland, Ohio. Register utilizing code BLOG100 to save $100.

Cover picture by Joseph Kalinowski/Content Marketing Institute




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