Customer Reviews Are The New Content Marketing


Content advertising and buyer evaluations have traditionally been regarded as very completely different. Content advertising is basically pre-purchase and focuses on schooling and persuasion (typically, leisure). Customer evaluations are, by definition, post-purchase and concentrate on buyer expertise.

But as Mark Schaefer factors out in Marketing Rebellion, massive swaths of potential clients aren’t reachable by corporations in any significant means — with content material or by another means — however they most undoubtedly are reachable by one another.

We belief one another greater than we belief companies. This is a recognized truth. Which is why the stability of energy in advertising is shifting away from corporations tooting their very own horn, and towards clients doing the tooting, through user-generated content material (UGC), on-line evaluations, and influencer advertising.

We belief one another greater than we belief companies. Click To Tweet

And that’s why an announcement this week from and Trustpilot underscores one of many greatest traits we’ll see in advertising within the subsequent three years: Customer Reviews Are the New Content Marketing. is a device for making high quality advertising movies with much less effort. Trustpilot is a platform for corporations to solicit and show client suggestions. Trustpilot additionally maintains an internet site that collects and shows all of these evaluations.

In this new integration, clients will be capable of establish and incorporate particular client evaluations into their advertising movies with only a click on or two.

Want to create a cool Instagram story about your new product and have opinions from precise clients who’ve already purchased and used it? This new API makes it a quite simple course of, and combines social proof (buyer evaluations) with video (essentially the most partaking mode of content material advertising).

This is a really good transfer, as one of many shortcomings of most client scores/evaluations content material is that it isn’t video. You should learn Yelp. You should learn TripAdvisor. You should learn G2 Crowd. And heretofore, you needed to learn Trustpilot.

But now, good corporations can cherry-pick their most adoring buyer evaluations and swiftly flip them into natural or paid social video — or longer type content material advertising on their web sites or Youtube. Wham, bam, thanks Sam (assuming the reviewer’s identify is Sam, which is completely doable).

According to Pew Research, greater than half of all adults now seek the advice of buyer evaluations earlier than making a purchase order. But with this integration, Trustpilot is properly offering the choice to show persuasive evaluations into content material advertising, and doing so in a format than might be focused and “pushed” as an alternative of counting on shoppers to go go to an internet site.

More than half of all adults now seek the advice of buyer evaluations earlier than making a purchase order. Click To Tweet

This can basically change the funnel stage the place buyer evaluations are digested; from mid to low funnel, to a lot earlier within the consideration course of, the place content material advertising sometimes lives.

Where customer reviews live in the funnel before/after they become content marketing assets

Where buyer evaluations dwell within the funnel earlier than/after they grow to be content material advertising property

Already, corporations like CrowdRiff and others will discover user-generated content material (totally on Instagram) and ask the patron/photographer for permission to reuse, turning UGC into content material advertising.

But this and Trustpilot integration takes the thought a step farther, as express buyer evaluations are extra trusted and persuasive than anybody .

This is simply the primary transfer in what is going to grow to be more and more commonplace. Might an organization like Linkedin purchase G2 Crowd or TrustRadius (residence to tons of B2B evaluations) to assist energy Linkedin video adverts?

Customer evaluations and content material advertising is simply getting began, however watch the momentum decide up swiftly. Companies are determined so as to add relevancy (and albeit, effectiveness) to their content material advertising. If they’ll accomplish that by embedded precise buyer suggestions, they completely will accomplish that. And having the ability to make it work in video is a large bonus.

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