How Hyatt, Nissan, and Sony use Adobe Experience Manager to create personalized content at scale

Increasingly, prospects aren’t simply shopping for your model’s product — they’re shopping for a complete expertise, one which begins with personalized content and seamlessly transitions to an environment friendly gross sales course of. And they’re keen to pay a premium for these personalized experiences. 

In truth, in accordance to a examine by Oracle, 86% of shoppers are keen to pay extra for a greater buyer expertise. So a lot in order that by 2020, buyer expertise is ready to overtake value and product as a key model differentiator. 

But offering each buyer with the right expertise at simply the best level of their purchaser journey means shortly producing and successfully managing a mountain of content, which is why a number of the world’s most recognizable manufacturers have turned to Adobe Experience Manager to successfully juggle and optimize all that content.

Content produced in collaboration with Adobe.

What is Adobe Experience Manager?

Adobe Experience Manager acts as a centralized hub for your entire content and digital asset administration wants. It contains not solely a content administration system that permits your workforce to handle your model expertise throughout all units, but additionally further companies comparable to automated instruments that assist shortly supply and adapt content for straightforward supply of property. It additionally presents digital enrollment companies that join types and communications so as to make the client journey each environment friendly and seamless. 

adobe experience manager product overview

Here are just a few methods a number of the greatest manufacturers across the globe have used Adobe Experience Manager to create and ship personalized content, effortlessly.


Hotel and resort large Hyatt wished to ship personalized but constant model experiences to prospects searching for journey lodging throughout varied completely different channels, units, and areas, with one centralized hub for managing content property. They trusted Adobe to assist construct a centralized software for storing and managing their over 70okay items of content.

The challenges

  • Delivering a constant buyer journey throughout channels and units.
  • Distributing content creation to a variety of authors whereas sustaining centralized management.
  • Streamlining workflows so as to add and handle pictures.
  • Creating an agile digital platform to customise person experiences. 

The outcomes

By storing its huge quantity of content property in a single centralized location, Hyatt was ready to higher handle and personalize all its content. This centralization enabled hundreds of authors around the globe to shortly handle and create content, which made for quicker web site updates and simpler entry to info for each authors and prospects. And as a result of they have been ready to shortly check content throughout completely different net pages, site visitors elevated because of the extra correct personalization. 


When Nissan wished to construct a full, 360-degree view of its buyer journey, the worldwide automobile producer referred to as on Adobe. By partnering with Adobe, Nissan was ready to glean a greater understanding of its prospects’ journeys by multichannel content evaluation. The consequence was highly-personalized and participating content that extra successfully guides audiences by the gross sales funnel — which, in flip, extra effectively converts patrons.

The challenges 

  • Improving multichannel understanding and evaluation of the client’s journey as a part of a transfer in the direction of ecommerce.
  • Creating a digital platform to host personalized buyer engagement by advertising and marketing varied points of the identical automobile to completely different prospects.
  • Developing a larger understanding of how personalized content advances the gross sales funnel.

The outcomes 

By making a brand-specific software that helped present entrepreneurs with a full view of the way in which prospects work together with content at each stage within the patrons’ journey, Nissan was ready to serve extra related, personalized messaging that match not simply the client persona, but additionally their place within the gross sales funnel. As a results of their partnership with Adobe, Nissan noticed a 200% enhance in conversions, together with elevated automobile gross sales as a direct results of the model’s newfound skill to analyze content in a simpler method. 


In order to counsel, optimize, and ship extremely personalized content throughout varied completely different units and channels, Sony partnered with Adobe to simplify the creation and administration of personalized buyer experiences. According to Sony’s director of net administration for Japan and Asia, Takehiro Akiba, the partnership made it a lot simpler for the corporate to shortly enhance each the standard and the personalization of its net content:

“Using Adobe Experience Manager, we can rapidly move through optimization cycles and improve the quality and efficiency of web content,” Akiba says. 

The challenges

  • Providing larger help for its web site entry from desktop computer systems, gaming units, and cell units.
  • Attracting guests by delivering extra frequent updates to web sites and content.
  • Simplifying creation and administration of web site content to carry updates in-house.
  • Creating a single future-proof platform for buyer experiences.

The outcomes 

Using Adobe Experience Manager enabled Sony’s in-house workforce to shortly and effectively create extremely personalized content that each bought customers clicking and boosted the model’s internet promoter rating. In truth, after partnering with Adobe, Sony noticed 15% extra clicks and a rise of 9% in its NPS. Additionally, web sites have been optimized to be 5 instances quicker and web site manufacturing velocity elevated a whopping 800%. 

For extra info on how one can create personalized experiences at scale with Adobe Experience Manager, obtain Adobe’s white paper, “Winning With Superior Customer Experiences.”

Source hyperlink Marketing Tips

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