Margaret Shepard Details Mayo Clinic’s Facebook Live Strategy #DSMPLS

The Mayo Clinic, considered one of our nation’s most famous hospitals, believes in being social. More than 100 years in the past, the Mayo brothers bought the social ball rolling by inviting different surgeons to return to its facility in Rochester, MN to speak and be taught from each other.

Today, that sharing and studying precept continues by social media, notably Facebook Live.

With the hopes of serving to sufferers be taught extra about their well being care choices, Mayo Clinic knew that analysis confirmed that word-of-mouth and knowledgeable perception may make an influence. With that in thoughts, it started its foray into dwell video on social media with Periscope and finally moved to Facebook Live.

The hook of the printed? Leveraging the knowledgeable insights of skilled physicians.

Last week at Digital Summit Minneapolis, Mayo Clinic Communications Specialist Margaret Shepard detailed how the group has grown a dwell broadcast right into a profitable sequence that includes consultants. Learn what she needed to say.

The Beginnings of Mayo Clinic’s Live Broadcast Series

The inspiration for Mayo Clinic’s dwell sequence was from a moderately groundbreaking occasion effectively earlier than social media even started. Back in 2000, Katie Couric had a colonoscopy on dwell TV, which introduced consciousness to the process as a straightforward method to stop colon most cancers.

Playing off that concept, the social media staff on the Mayo Clinic had an thought to advertise Colorectal Cancer Awareness Month. They would do a dwell colonoscopy on Periscope, calling it the #ScopeScope. Three thousand individuals tuned in to observe a dwell stream of a colonoscopy.

Looking to broaden on this new alternative, the social media staff recognized the Mayo Clinic Children’s Center as an engaged group prepared to attempt new applied sciences. Soon, Dr. Angela Mattke, a pediatrician, was tapped to host the brand new dwell stream sequence, which was outlined by the hashtag #AsktheMayoMother and featured dialogue round kids’s sicknesses.

Finding the Right Audience

While Periscope had confirmed to be a helpful broadcast instrument, Mayo Clinic jumped on the alternative to check a brand new medium when it acquired early entry to Facebook Live in 2015.

With over 2 billion customers, Facebook regarded like a promising alternative for the #AsktheMayoMother broadcast. To check the viability of the platform, the staff did a simultaneous broadcast on each Periscope and Facebook. The check broadcast found a bigger viewers prepared to view the sequence on Facebook, in order that they moved broadcast to the brand new platform.

Finding the Right Expertise

A bi-monthly dwell broadcast sequence was an added pressure on an already busy physician, so Mayo staff examined including a second knowledgeable physician to the present. The added interplay and experience took stress off Dr. Mattke and offered further experience and perspective to the present. So, the staff decided it could be superb to incorporate new, related voices recurrently.

But discovering further consultants will be time-consuming for each the present’s producers and the docs. Margaret shared how their staff developed an e mail define, which made it very straightforward for docs to grasp the ask (sharing time dedication and knowledge wanted), plus it allowed the docs to reply shortly.

The staff ready a method across the matters they needed to spotlight. The technique contained very particular matters like congenital hand deformities to broad vary matters like influenza. They realized not all matters will apply to all households, however they needed to you should definitely handle many sorts of sicknesses, even when the subject attracts a smaller viewers.

From an influencer advertising and marketing perspective, this strategy was of specific resonance to my staff and I. No. 1: Relevant experience is crucial. No. 2: You have to make it straightforward and beneficial for consultants to take part. No. three: It’s OK to personalize content material (and the consultants) for particular audiences.

Improving Broadcast Quality

In the early days of Facebook Live, you had broadcast from a cell system. Today after all, the platform has since expanded the instruments obtainable, which has allowed for higher high quality video manufacturing.

This led to Mayo Clinic evolving their strategy, steadily improve high quality and manufacturing worth by including:

  • Multi-camera views
  • Use of graphics
  • Teleprompter
  • Countdown to start out the printed


They moved the printed out of an workplace convention room (between two crops not in contrast to “Between Two Ferns”) to a studio for higher sound and an expert look.

With the higher high quality, the viewers satisfaction has additionally elevated, particularly in terms of audio. Margaret says Facebook Live from a cell system actually has its place nonetheless and lends itself to authenticity. She then detailed 4 ranges of video high quality:

  1. Just the cellphone
  2. Advance cellphone set-up with lighting and a microphone
  3. A pc, software program and equipment
  4. A devoted machine and TV high quality manufacturing

Maximizing Exposure and Potential

The great thing about Facebook Live—like different content material varieties—is that it may be repurposed and shared throughout a number of platforms. For instance, the video will be added to a Facebook playlist or it could actually re-posted to YouTube. We’d additionally add that it may be become weblog content material, short- or long-form social content material throughout channels, teaser movies, and the record goes on.

How are you utilizing Facebook Live to market your group? Let the Mayo Clinic encourage you to share experience with a wider viewers.

My Takeaways

Mayo Clinic’s profitable broadcast began as a easy thought—and one which wanted to be vetted and iterated on. It’s so necessary for entrepreneurs to make small bets and take a look at new issues and leverage what they be taught to evolve their methods.

But extra particularly, Mayo Clinic has not solely proven that dwell video will be an unbelievable method to educate, interact, and encourage your viewers. But that trade consultants, thought leaders, and influencers can play a major function in that training, engagement, and inspiration.

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